Contact Center

PERSONALIZED INTERACTIONS

Contact Center for Wherever, Whenever Customer Engagement

With our Contact Center solution, you can differentiate from the competition where it matters most – the customer experience.

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Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience. All this adds up to a sustainable boost to your bottom line.

Businesses of all sizes, budgets, and industries can finally take advantage of the benefits of offering a superior customer experience. Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your future.

The Benefits of Contact Center Software as a Service (CCaaS)

CUSTOMER-CENTRIC FOCUS

Handle customer inquiries through their preferred channels (voice, email, or chat).

SMART ROUTING

Get customers to the right customer care professionals at the right time – every time.

INCREASED INTERACTIVITY

IVRs help customers self-serve, and integrations extend contact center capabilities.

IN-DEPTH INSIGHTS

Real-time and historical data improves performance, now and into the future.

OUTSTANDING OUTREACH

Enhance audience engagement with multichannel outreach capabilities.

Technology that Lets Your Business Offer Superior CX – Right Now

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Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Unified Presence & Status
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
AI-Powered Analysis
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
Optimized Workforce
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.

Greater Employee Productivity and Customer Experiences with Integrated Cloud and Contact Center

Learn More About Cloud Systems

ALL-IN-ONE PLATFORM

One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.

ADVANCED CALL HANDLING

Access advanced call capabilities within Elevate including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.

GREATER FLEXIBILITY

Effortlessly give Elevate users access to call queues without needing to onboard them to a different application.

Get started with Tri-State Communications

A better experience for your customers, fewer headaches for your team. Let’s start the conversation.

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Ready to optimize your carrier services and save on costs? Contact us today to schedule a consultation. We’ll assess your current situation, discuss your goals and challenges, and develop a customized plan to help you achieve your objectives.

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(401) 783-9048

info@tristateri.com

2845 Post Road
Warwick, RI 02886

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