Our Services

From communication to continuity, Tri-State Communications supports your business needs with critical equipment, professional installation, and consulting services. Stay in touch with coworkers, business partners, and clients via on-premise telephone systems that offer a wide variety of features, and track the comings and goings of people in your building with CCTV and access control solutions.

Our custom service and product packages support small, medium, or enterprise businesses. Find out more about your options below.

TELECOM AND PREMISE PHONE SYSTEMS

 The right telecom systems can make or break your business. But so many startups, small, and midsize businesses rely on improvised systems that grow from a few mobile phones and occasional landlines. 

Instead of adding odds-and-ends solutions to what can be a precarious communications setup, consider starting fresh with a professional premise phone system that meets all your needs and supports scaling and growth.  

• Business continuity. Not all phone networks are created equal, and you want to ensure your business telephone options support continuity in a wide range of scenarios. If an event occurs that sends everyone scrambling to connect with others, cell towers can reach bandwidth, leaving you unable to call important partners or customers. And that's just one way that a weak phone network can leave your business stranded when it comes to communications. Strong, reliable telecom options support you through the good and the bad as you work to grow and sustain your business.

• Customer support success. Crackles, dropped calls, busy phone lines, and missed connections. These are not the features of a strong customer support process. High-quality VOIP and other premise telephone solutions help ensure clarity of customer service calls and can even be designed with workflow and messaging options to keep communications rolling the right way so nothing falls through the cracks. You can also set up call monitoring and recording for quality assurance.

• Supporting sales. Strong phone systems are critical for supporting sales processes. Every touch point is a chance for your reps to close the deal or move a potential client down the funnel. Missing out on a single call or experiencing frustration due to substandard call quality can send the consumer to the competition.

Get eyes on your business from all angles with CCTV security solutions. Security cameras increase overall safety, help reduce criminal activity on your premises, and provide you with video evidence during audits, investigations, or other times when what happened in your location might be questioned.

Here are just a few things that CCTV security cameras can help prevent: 

• Theft. Did you know that 64% of small businesses have experienced employee theft? CCTV helps keep people—employees and customers—from crossing lines into theft. Knowing that a business is protected with security cameras can also substantially reduce the risk of being hit by burglars looking for easy marks.

• Fraud. A video record of work environments helps reduce fraudulent activity. And if that activity does occur, CCTV can help you catch it before it becomes an even larger problem.

• Other security issues. CCTV lets your staff keep an eye on who is in the building, so they can immediately identify and respond to perceived threats.

But CCTV solutions aren't just about building a wall for safety and security. They also let you foster goodwill with clients and customers. Knowing that a building is actively monitored and protected can help people feel safe and let them know that you care about the well-being of everyone inside. 

Depending on your business and setup, CCTV can also help reduce your operating costs. They might help lower insurance premiums, for example, or reduce costs related to claims and legal fees because you have documentation that shows, without a doubt, what happened in any accident or event.

Ready to protect your business, employees, and customers? Contact us today to find out more about CCTV solutions and how we can help 

 Wherever your business operates—the office, at home, on-site—it’s important that employees are equipped with the right tools to be productive and communicate with colleagues and clients from anywhere. Equally important is ensuring the safety of your business’s proprietary information and data. Bring your teams and customers together on one of the most inclusive integrated business communications platform and protect your data with comprehensive backup and recovery services. 

Products that are part of the UNIVERGE BLUE line include:

UNIFIED COMMUNICATIONS

Fully integrated business phone system with video, chat, file sharing, contact center, and more.

CONTACT CENTER

Customizable contact center with customer integrations, workforce optimization, and more.

VIDEO CONFERENCING

Video conferencing solution with built-in collaboration tools for any size business.

FILE SHARING AND COLLABORATION

File sharing, co-editing, and collaboration with real-time file backup and antivirus protection.

BACKUP AND DISASTER RECOVERY

Secure data storage, management, and disaster recovery in the cloud.