Key Features

  • Automated Attendant
  • IP Soft Phone
  • Automated Messaging Service (AMS)
  • Live Conversation Record
  • Automatic Call Distribution
  • Live Monitor -- Answering Machine Emulation
  • Call Accounting
  • Off Premise Extensions: OPX
  • Calling Party Number: CPN
  • Printed Telephone Tags
  • Commercial/Music on Hold
  • Remote Administration
  • Computer Telephone Integration: CTI
  • Soft Key Integration
  • Direct Inward Dial: DID
  • Unified Communications
  • Email Integration
  • Unified Messaging
  • Emergency Message Notification
  • Voice over IP (VoIP)
  • Interactive Voice Response: IVR
  • Multiparty Conferencing


    Automated Attendant

    The automated attendant allows callers to be automatically transferred to an extension (without the operator/receptionist). Most auto attendants have a basic menu system ("for directions and hours of operation - press 1, for sales - press 2, for service – press 3, for the operator – press 0 or stay on the line).
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    Automated Messaging Service: AMS

    The AMS solution provides any business outbound calling with customizable messages at predetermined intervals for customers. Confirming appointments to minimize lost daily income, announcing to customers of promotional sales events and alerting parents to an early dismissal from school due to inclement weather are a few of examples of the AMS capabilities.
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    Automatic Call Distribution: ACD

    Automatic Call Distributor (ACD), also known as Automated Call Distribution, is an application that distributes incoming calls to a specific group of extensions. ACD systems are often found in offices that handle large volumes of incoming phone calls. These calls are queued until “they are answered in the order received.”

    The routing strategy is a rule-based set of instructions telling the ACD how calls are handled inside the system to determine the best available employee or employees to respond to a given incoming call. Typically, an interactive voice response is used to ascertain the reason for the call.
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    Call Accounting

    A call accounting system is a software program permits tracking of all inbound and outbound calls to the extension level. This facilitates accountability and management of all employees. Call accounting systems also assist in analyzing your call patterns ensuring you don’t have too many (why pay for more than you need) or too few (missed sales oppty’s) incoming lines for your business.
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    Calling Party Number: (CPN)

    The called party is the person who answers a telephone call. The person who initiates the telephone call is the “calling party.” This lets you show your private line on the called party’s caller ID instead of the main company phone number. For collection agencies, blocking caller ID is a useful tool.
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    Commercial/Music on Hold

      Give your business a polished and professional sound that music alone cannot provide. Commercial/Message on hold informs callers about your business - advertise products or services to entertain callers making hold time productive for your business. Get a professional sound studio production commercial for only a few hundred dollars.
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    Computer Telephone Integration: CTI

      CTI allows interactions on a telephone and computer to be integrated. Features include: checking voice mail thru your Outlook, dialing thru Outlook or any other CRM tool, caller ID screen pops for better service and recording calls to your PC.
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    Direct Inward Dial: DID

    Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange (NNX) and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial extension 400. The caller does not have to rely on attendant or secretary call screening to complete the call.
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    Email Integration

    You can receive your voice mail in your Outlook inbox and listen to your voice mail thru your computer. You can have your voice mail delivered to your wireless device or Smartphone. Never again miss important messages!
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    Emergency Message Notification

    Save money by eliminating your answering service using the emergency message notification feature of your telephone system. Your system can ring your home, cell, on-call service person or cascade call thru a list of provided numbers until the message is delivered. This is ideal for doctors, lawyers and service-oriented businesses whose needs arise 24/7.
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    Interactive Voice Response: IVR

    Interactive Voice Response (IVR) is an application that allows a computer to detect voice and keypad inputs. IVR allows customers to access a company’s database via a telephone touchtone keypad or by speech recognition, after which they can service their own inquiries by following the instructions. IVR systems can control any function where the interface can be broken down into a series of simple menu choices. Information such as store location & directions, hours of operation, account balances and payment due dates can be easily obtained via a touch tone telephone. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR can scale to handle large call volumes.
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    IP Softphone

    IP Soft-phone is software that turns any laptop or desktop PC into a full featured extension of your telecommunication system. With an IP Softphone, all you need is a high-speed Internet connection to make and receive calls using a headset that plugs into your PC and it doesn’t matter where in the world you are as long as you can connect to a local (LAN) or wide (WAN) area network over a VPN
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    Live Conversation Record

    Keep a record of your phone calls for archiving, legal protection, regulatory requirements, staff training and dispute resolution. This can be user-initiated at each phone or system wide.
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    Live Monitor--Answering Machine Emulation

    Screen your calls without anyone knowing - live monitor allows you to listen to a message as its being left - you can then lift the handset and pick up the call.
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    Off Premise Extension: OPX

    An OPX, as the name implies, is an extension of your telephone system that terminates outside of the system’s location. It is generally used for remote (telecommuting) employees but OPX can be used to link multiple offices together to appear as one. With OPX you can access your company’s telecom system from anywhere and have the intercom, office lines and all applicable features with you.
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    Printed Telephone Tags

    When a new telecommunication system is purchased thru TSC, we will provide professionally printed labels for your new telephones. The labels ensure everyone will know the purpose of each and every button on the telephone.
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    Remote Administration

    Remote administration permits TSC to diagnose problems and make programming changes over the Internet to your telephone or voice mail system. We can reset mailbox passwords, move extensions, upgrade system software and back-up your system's database for use in the unlikely event of a system failure. Remote administration optimizes system performance and if you have a managed service contract with us, we do it for FREE!
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    Soft Key Integration

    Soft Keys are programmable buttons below the LCD display on your telephone. These multi-function keys change depending on the telephone status. For example, when making a call they might say conference, mute, park or transfer. When on-hook, they might say caller id, do not disturb, speed dial and number of voice mail messages. Other examples are call forward, call park, caller ID recall and transfer to voice mail.
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    Unified Communications: UC

    Unified Communications lets your business communicate on your terms. Collaboration, conference with video and voice, instant messaging, mobility, presence and status are implemented as one application for all onsite and offsite employees. UC empowers each user to choose the best means of communication for each message.
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    Unified Messaging: UM

    Unified messaging is an in-skin messaging system that allows users to receive voice mails in email as a .wav file type. UM allows all voice, fax and email to be directed to one mailbox for simple organization, playback and storage. Messages can be accessed whether the user is in or out of the office.
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    Voice over IP: VoIP

    Voice over IP is latest advancement in telecommunications. VoIP delivers voice communication over IP networks like the Internet. VoIP can link telecom systems at multiple locations together and allows remote users to connect seamlessly to the main telecom system. Cost savings and productivity gains can be realized using VoIP technology.
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    Multiparty Conferencing

    In today’s world of decentralized clients and employees having a flexible, in-house conferencing solution that protects your communications investment while providing PC-accessible features, networking options and excellent voice quality is a must. If your own network is not available for conferencing, the user can access pre-set conferences with pre-configured passwords and conference durations. A conference bridge is a virtual conference room for collaboration and training. Conference calling can help you cut down on travel time and expenses and keep you in contact throughout the world.
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